Terms & Conditions

1. Scope and Contracting Parties

These Terms and Conditions apply to the use of the mobile application “Glowé” and the website glowe.app. The provider and contracting party is Doaa Attia (Sole Proprietorship), Wilhelm-Diess-Weg 3a, 94081 Fürstenzell (hereafter “we” or “Provider”). You can find the complete provider information in the Legal Notice.

Deviating terms and conditions of users do not become part of the contract unless we expressly agree to their application in writing.

A consumer under these Terms is any natural person who concludes a legal transaction for purposes that are primarily neither a commercial nor a self-employed professional activity (§ 13 BGB).

2. Contract Formation

By downloading the app and creating an account, a free usage agreement for basic functions is concluded between you and us.

A paid subscription (“Glowé Pro”) is formed when you select a subscription in the app and complete the purchase in Apple's confirmation dialog. The order is processed through the Apple App Store; Apple's terms apply as a supplement.

We do not separately save the contract terms. You receive your receipt from Apple and can access it anytime in your Apple account.

3. Service Description

Glowé offers the following features in particular:

• camera-based evaluation of skin images with eight metrics on a scale of 0 to 100 (Overall, Texture, Redness, Pores, Evenness, Glow, Hydration, Blemishes),
• a derived 14-day routine plan with morning and evening steps,
• a progress display with streak and history over multiple scans,
• optional reminders via push notification.

The feature set of the free version and the scope of Glowé Pro are clearly shown in the app before purchase. We continuously develop the app; individual features may change as long as the contract purpose is not materially impaired.

4. Not a Medical Device, Not Medical Advice

The values provided are a consistent measurement for your personal history, not a medical finding and not a diagnosis. They do not replace medical or dermatological advice. If you experience complaints, pain, bleeding, rapidly changing, or otherwise unusual skin changes, please consult a doctor. You should not make decisions about medications or treatments solely based on the app.

Recommendations about ingredients and product categories are general guidance only. The app cannot definitively assess whether an ingredient is suitable for your skin — particularly not during pregnancy, breastfeeding, with known allergies, or with prescription medications.

5. Glowé Pro: Term, Renewal, Cancellation

Glowé Pro is offered as a subscription with the term specified in the app (e.g., monthly or annually). The subscription automatically renews for the chosen term unless you cancel no later than 24 hours before the end of the current period.

Cancellation is done through your Apple account subscription management: iPhone Settings → your name → Subscriptions → Glowé → Cancel Subscription. Cancellation within the app itself is not technically possible because billing is handled by Apple. After cancellation, you can continue using Glowé Pro until the end of your paid period.

If a free trial is offered, it automatically converts to a paid subscription unless you cancel at least 24 hours before expiration. If you cancel during the trial, no charges apply.

6. Prices and Payment

Prices shown in the app and App Store at the time of purchase apply. All prices are final prices and include statutory sales tax. The amount charged and the billing period are shown to you in Apple's confirmation dialog before purchase.

Payment is processed exclusively through your Apple account. We do not receive payment information. Refunds are therefore at Apple's discretion and must be requested at reportaproblem.apple.com. Your statutory right of withdrawal under section 7 remains unaffected.

Price changes for ongoing subscriptions are communicated to you in writing at least 30 days before they take effect. If you do not object or cancel by the effective date, the new price applies from your next renewal.

7. Consumer Right of Withdrawal

Right of Withdrawal Notice

Right of Withdrawal. You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is formed.

To exercise your right of withdrawal, you must inform us (Doaa Attia, Wilhelm-Diess-Weg 3a, 94081 Fürstenzell, Email: Glowe.skinapp@gmail.com) by sending a clear statement (e.g., a letter sent by post or an email) of your decision to withdraw from this contract. You can use the sample withdrawal form below, but it is not required.

To meet the withdrawal deadline, it is sufficient to send the notice of withdrawal before the withdrawal period expires.

Consequences of Withdrawal. If you withdraw from this contract, we will refund all payments received from you promptly and in any case no later than fourteen days from the day we receive your withdrawal notice. We will use the same payment method you used in the original transaction unless we have agreed otherwise with you; you will not be charged any fees for this refund.

Sample Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and send it back.)

To: Doaa Attia, Wilhelm-Diess-Weg 3a, 94081 Fürstenzell, Email: Glowe.skinapp@gmail.com

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / for the provision of the following service (*)

— Ordered on (*) / Received on (*): ………
— Name of consumer(s): ………
— Address of consumer(s): ………
— Signature of consumer(s) (only if notified on paper): ………
— Date: ………

(*) Delete as appropriate.

8. User Obligations

• You are responsible for the accuracy of information you provide and for keeping your login credentials confidential.
• You may only upload photos of yourself — or photos for which the person depicted has given you consent.
• Minimum age for use is 16 years. For minors between 16 and 18 years, parental consent is required.
• Misuse, automated scraping, reverse engineering, circumvention of technical protection measures, and posting unlawful content are prohibited.

For significant or repeated violations, we may restrict access after prior notice. For serious violations, immediate restriction is possible; we will refund any amounts paid for unused periods on a pro-rata basis.

9. Usage Rights and Content

We grant you a simple, non-transferable right limited to the contract term to use the app on Apple devices you control for your own, non-commercial purposes.

You retain all rights to content you upload — particularly your skin photos. You only grant us the right to process and store them to provide the contractual service. Further use, such as to improve our models, only occurs with your separate, voluntary, and revocable consent. The Privacy Policy provides more details.

10. Availability

We strive for high availability but do not guarantee uninterrupted access. Maintenance, disruptions from upstream providers, and force majeure events may cause temporary restrictions. We announce planned maintenance in advance in the app when possible.

11. Liability

We have unlimited liability for intentional misconduct and gross negligence, for injury to life, body, or health, under the Product Liability Act, and to the extent of any guarantee we provide.

For ordinary negligence, we are only liable for breach of a material contractual obligation — an obligation whose performance is essential to proper contract performance and which you may regularly rely on. In this case, liability is limited to foreseeable, contract-typical damages.

We exclude liability for all other cases. These limitations also apply for the benefit of our legal representatives and agents.

We expressly disclaim liability for decisions you make solely based on values or recommendations displayed in the app, and for reactions to cosmetic products you apply at your own risk (see section 4).

12. Changes to These Terms

We may modify these Terms if required by changed law, court decisions, or app developments and this does not unreasonably disadvantage you. We notify you of changes in writing at least 30 days before they take effect. If you do not object within this period, the changes are considered accepted; we will inform you of this consequence separately. If you object, we may cancel the contract as of the effective date.

13. Final Provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer with your ordinary residence in the EU, mandatory consumer protection laws of your country of residence remain unaffected.

If any provision of these Terms is invalid, the validity of the remaining provisions is unaffected.

We are neither obligated nor willing to participate in consumer dispute resolution proceedings before a consumer arbitration board. The EU Commission's ODR platform was permanently discontinued on July 20, 2025.

Date: August 2026 · Version 1.0